Nestora Homes

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Nestora Homes. We are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with Nestora Homes, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Nestora Homes currently delivers across Pakistan.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

2. Order Processing

  • Orders are processed after payment confirmation or order verification (where applicable).
  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak shopping periods, promotions, or holidays, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order value
  • Product size or weight
  • Promotional offers

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Free Shipping

Nestora Homes may offer free shipping promotions on eligible orders. When available, the minimum order value and any applicable conditions will be displayed on our website or during checkout.

6. Order Tracking

Once your order has been dispatched:

  • You will receive a confirmation email or SMS (where available).
  • If supported by our courier partner, a tracking number will be provided so you can monitor your shipment.

7. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed because:

  • The delivery address is incorrect or incomplete,
  • The recipient is unavailable,
  • The package is refused,

additional delivery charges may apply for re-delivery.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Nestora Homes is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before the order is dispatched.

9. Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • Natural disasters
  • Government restrictions
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

10. Damaged or Missing Packages

If your order arrives:

  • Damaged,
  • Incomplete, or
  • With missing items,

please contact our customer support within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number
  • Clear photographs of the package and products
  • A brief description of the problem

We will review your claim and work to provide a suitable resolution, which may include a replacement or refund where appropriate.

11. Refused or Undeliverable Orders

If an order is refused or returned to us because it could not be delivered, we will contact you to arrange redelivery where possible.

Additional shipping charges may apply for reshipment unless the delivery issue resulted from our error.

12. Risk of Loss

Ownership and responsibility for products pass to the customer upon successful delivery to the shipping address provided during checkout.

13. Force Majeure

Nestora Homes shall not be held responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, or other force majeure events.

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon publication on this page.

We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nestora Homes

Email: amuqeetbhatti@gmail.com

Phone: +92 3227501841

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

Agreement

By placing an order through the Nestora Homes website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Our goal is to provide a reliable, transparent, and hassle-free delivery experience so you can shop with confidence.