Last Updated: July 2026

At Nestora Homes, customer satisfaction is our top priority. We are committed to providing high-quality home organization and storage products. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and the conditions for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or broken upon delivery.
You received the wrong product.
The product is missing parts or accessories.
The product significantly differs from the description on our website.

To be eligible for a return:

The return request must be submitted within 7 days of receiving your order.
The product must be unused, unwashed, and in its original condition.
The product must be returned in its original packaging with all labels, manuals, and accessories included.
Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

Items that have been used, assembled, or installed.
Products damaged due to misuse, negligence, or improper handling.
Products without original packaging or accessories.
Clearance, promotional, or final sale items (unless defective).
Gift cards or digital products, if applicable.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Provide your order number.
Include clear photographs or videos showing the issue.
Our support team will review your request and respond as quickly as possible.

If approved, we will arrange a replacement, exchange, or refund at no additional cost.

4. Exchange Policy

Eligible products may be exchanged for:

The same item (if defective or damaged).
A replacement of equal value (subject to availability).

If the requested replacement is unavailable, you may choose:

A store credit, or
A full refund (where applicable).

5. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed using the original payment method whenever possible.
For Cash on Delivery (if offered), refunds may be made via bank transfer, Easypaisa, or JazzCash after verification.
Refunds are generally processed within 7–10 business days after approval, although processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

If the return is due to:

Our mistake,
A damaged product,
A defective product, or
An incorrect item,

Nestora Homes will cover the return shipping costs.

If the return is requested for reasons other than our error (where permitted), the customer is responsible for the return shipping expenses.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the return procedure outlined in this policy.

To request a cancellation, please contact our customer support as soon as possible after placing your order.

8. Items Not Received

If you have not received your order within the estimated delivery timeframe:

Contact our customer support team with your order number.
We will investigate the shipment with our delivery partner.
If the package is confirmed lost in transit, we will arrange a replacement or issue a refund.

9. How to Request a Return

To initiate a return:

Contact our customer support team within the applicable return period.
Provide:
- Your order number
- Your full name
- A description of the issue
- Photos or videos (if the product is damaged or incorrect)
Wait for return authorization and instructions before sending the item back.

Returns sent without prior approval may not be accepted.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Nestora Homes

Email: amuqeetbhatti@gmail.com

Phone: +92 3227501841

Business Hours: Monday –Saturday, 9:00 AM – 6:00 PM (PKT)

Your Rights

This Refund and Returns Policy is provided in accordance with applicable consumer protection laws. Nothing in this policy limits or excludes any statutory rights that you may have under the laws of your jurisdiction.

We appreciate your trust in Nestora Homes and are committed to ensuring a fair, transparent, and hassle-free shopping experience. refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy